Contact Us

September 16, 2026

Contact us

We are here to help with products, orders, shipping, returns, and refunds. The fastest way to reach us is by email — we reply within 24 business hours.

Hours
Mon–Fri, 07:00–17:00 (GMT+7)
Reply time
24 business hours

Last updated: September 11, 2026

Support and order-intake hours

Monday–Friday, 07:00 – 17:00 (GMT+7). Messages and orders received outside these hours are handled on the next business day.

Who you are dealing with

Stitchmark is operated by Stitchmark INC, a registered household business in Vietnam.

  • Store (trading) name: Stitchmark
  • Legal business name: Stitchmark INC — a registered household business in Vietnam
  • Registered business address: Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam
  • Business email: [email protected] — Business phone: +84 961 068 507
  • Business hours: Monday–Friday, 07:00 – 17:00 (GMT+7)
  • Official website: https://stitchmark.shop

Before you write

To help us answer faster, please include your order number, the email address used at checkout, and a short description of your question. For product-quality claims, attach photos or a short video.

How to reach us

Stitchmark is operated by Stitchmark INC, a registered household business in Vietnam. Registered address: Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam. Business hours: Monday–Friday, 07:00 – 17:00 (GMT+7).

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