Privacy Policy

September 16, 2026

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. It applies to https://stitchmark.shop.

Data controller
Stitchmark INC
We sell your data
Never
Requests answered
Within 30 days
Minimum age
16+

Last updated: September 11, 2026

Who is responsible for your data

The data controller is Stitchmark INC (trading as Stitchmark), Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam. You can contact us at any time at [email protected] or +84 961 068 507.

Information we collect

  • Order and contact information: name, shipping and billing address, email address, phone number, and order details.
  • Payment information: payments are processed securely through PayPal. We do not collect or store your full card or bank details on our servers.
  • Usage information: basic data such as pages visited and device/browser information, collected through cookies and similar technologies — see our Cookies Policy.
  • Communications: the content of emails, phone enquiries, chat messages, and support requests you send us.

How we use your information

  • To process, fulfil, and deliver your orders
  • To communicate about your order, shipping, returns, and refunds
  • To provide customer support and handle complaints
  • To prevent fraud and keep our store secure
  • To meet our legal, tax, and accounting obligations
  • To improve our products and website

Who we share it with

We share information only as needed to run our store: with shipping carriers to deliver your order, with PayPal to process your payment, and with service providers who host and operate this website. We may also disclose information where required by law. We do not sell your personal information.

International transfers

We operate from United States and Vietnam. Order data necessary for fulfilment may therefore be processed in any of these countries, always under the protections described in this policy.

Data retention

We keep order information as long as needed to fulfil orders, provide support, and meet legal, tax, and accounting requirements. Data no longer needed is deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of your personal information, ask us to restrict or stop certain processing, or request a copy of your data, by contacting [email protected]. We respond to every request within 30 days. You may also unsubscribe from marketing email at any time using the link in any such message.

Children

This website is intended for customers aged 16 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Security

Your connection to this website is encrypted with TLS (HTTPS). Access to order data is limited to staff who need it to fulfil orders and provide support.

Changes to this policy

If we update this policy, the revised version is published on this page with a new “Last updated” date.

How to reach us

Stitchmark is operated by Stitchmark INC, a registered household business in Vietnam. Registered address: Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam. Business hours: Monday–Friday, 07:00 – 17:00 (GMT+7).

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