Customer Support

Last updated: September 11, 2026

1. Official support channels

Every channel below is monitored, and you are welcome to use whichever suits you best:

• Email: [email protected] — received 24/7, answered within 24 business hours
• Phone: +84 961 068 507 (Mon–Fri, 07:00–17:00 (GMT+7))
• Messenger: https://www.facebook.com/people/Stitchmark/61594264921979/
• Contact page: /pages/contact-us — all official contact details in one place

2. Support hours

Our support team works Monday–Friday, 07:00 – 17:00 (GMT+7), which is also our order-intake window. Messages received outside these hours are answered in order of arrival on the next business day.

3. What we can help with

• Product questions — sizing, materials, colours, and availability;
• Order status, tracking, and delivery estimates;
• Changes or cancellations before dispatch;
• Returns and refunds;
• Billing and payment questions.

4. Self-service

• Order tracking — follow your parcel with the tracking number from your dispatch email;
• FAQ — quick answers on shipping, returns, payment, and product care;
• Shipping Policy · Returns & Refunds · Cancellations.

5. Complaints and disputes

If an issue cannot be solved through regular support, our Complaint & Dispute Resolution Policy describes the formal process and deadlines we follow.