Shipping Policy
We want you to know exactly when your order will arrive and what shipping will cost before you buy. All times below are estimates in business days and begin after your order is placed and payment is confirmed.
- Processing
- 0–1 business day(s)
- United States
- 5–10 days · $7.00/order
- Vietnam
- 3–5 days · $3.00/order
Last updated: September 11, 2026
Where we ship, how long it takes, what it costs
| Destination | Processing | Delivery | Shipping fee | Ships from |
|---|---|---|---|---|
| United States | 0–1 business day(s) | 5–10 business days | $7.00 per order | US Warehouse |
| Vietnam | 0–1 business day(s) | 3–5 business days | $3.00 per order | VN Warehouse |
Order processing (handling time)
All orders are processed within 0–1 business day(s). Because every item is held as ready-to-ship stock, we dispatch quickly.
Orders are received and picked during our working hours — Monday–Friday, 07:00 – 17:00 (GMT+7). An order placed after 05:15 PM, or on a weekend or public holiday, starts its handling time on the next business day.
Flat shipping fee per order
Shipping is charged once per order: $7.00 per order to United States, $3.00 per order to Vietnam. Whether you order 1 item or 10 items, the shipping fee for your destination never changes.
Shipping cost at checkout
The shipping fee is displayed separately from the product price at checkout, and the full order total is always shown before you confirm payment. All amounts are in USD.
Order tracking
Once your order ships, we send tracking information to the email address on your order. Please allow about 24 hours for tracking to update after dispatch. You can also follow your parcel at any time on our Order Tracking page.
Please note
- Delivery estimates are not guarantees and may be affected by carrier delays, customs, weather, or holidays.
- Please make sure your shipping address is complete and correct at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer.
- If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).
- Import duties or taxes charged by the destination country, where applicable, are the customer’s responsibility — see our Payment Methods policy.
How to reach us
Stitchmark is operated by Stitchmark INC, a registered household business in Vietnam. Registered address: Thai Hung, Chan Hung, Hai Phong, 05230, Vietnam. Business hours: Monday–Friday, 07:00 – 17:00 (GMT+7).
- Email: [email protected] — received 24/7, answered within 24 business hours
- Phone: +84 961 068 507 (Mon–Fri, 07:00–17:00 (GMT+7))
- Messenger: https://www.facebook.com/people/Stitchmark/61594264921979/
- Contact page: /pages/contact-us — all official contact details in one place