Custom Embroidered Pet Sweatshirt From Your Photo - Dog Cat Face Crewneck - Pet Sweatshirt With Pet Name - Pet Lover Gift, Christmas Gift

Last updated: September 11, 2026

Where we ship, how long it takes, what it costs

Order processing (handling time)

All orders are processed within 2–3 business day(s). Every item is made to order, so please allow the processing time above.

Orders are received and picked during our working hours — Monday–Friday, 07:00 – 17:00 (GMT+7). An order placed after 05:15 PM, or on a weekend or public holiday, starts its handling time on the next business day.

Flat shipping fee per order

Shipping is charged once per order: $7.00 per order to United States, $3.00 per order to Vietnam. Whether you order 1 item or 10 items, the shipping fee for your destination never changes.

Shipping cost at checkout

The shipping fee is displayed separately from the product price at checkout, and the full order total is always shown before you confirm payment. All amounts are in USD.

Order tracking

Once your order ships, we send tracking information to the email address on your order. Please allow about 24 hours for tracking to update after dispatch. You can also follow your parcel at any time on our Order Tracking page.

Please note

• Delivery estimates are not guarantees and may be affected by carrier delays, customs, weather, or holidays.
• Please make sure your shipping address is complete and correct at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer.
• If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).
• Import duties or taxes charged by the destination country, where applicable, are the customer’s responsibility — see our Payment Methods policy.

Products

What do you sell?

T-shirts and everyday apparel. Every item is quality-checked before it is listed and embroidered to order, then checked before it ships. Our range is limited to what is listed in our catalogue.

What sizes do you offer?

Standard sizing. The sizes and colours available for each item, and the price of each option, are listed on every product page before you add to cart.

Are your items made to order?

Made to order. Every item is embroidered for your order and processed within 2–3 business day(s).

Will the colours look exactly like the photos?

We work to display colours as accurately as possible, but slight variation may occur due to screen settings and normal differences between production batches.

Shipping & delivery

Where do you ship to, and where do you ship from?

We ship to United States and Vietnam. Your order ships from the warehouse serving your country.

How much does shipping cost?

One flat fee per order: $7.00 per order to United States, $3.00 per order to Vietnam. Whether you buy 1 item or 10, shipping never changes.

How long does delivery take?

Orders are processed within 2–3 business day(s). After processing, delivery takes 5–10 business days in United States and 3–5 business days in Vietnam. Estimates may shift slightly during holidays or carrier delays.

When are orders received and processed?

Orders are received and picked during our working hours: Monday–Friday, 07:00 – 17:00 (GMT+7). An order placed after 05:15 PM, or at a weekend or public holiday, starts its handling time on the next business day.

Can I track my order?

Yes. Once your order ships we email you a tracking link — please allow about 24 hours for tracking to update after dispatch. You can also check your parcel any time on our Order Tracking page.

What if my address is wrong or the parcel comes back?

Please make sure your shipping address is complete and correct at checkout. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment (additional shipping may apply).

Returns & refunds

What is your return policy?

You may request a return within 45 days of delivery. The item must be unused, unwashed, and in its original condition, and an unboxing video is required to support a damage or wrong-item claim. Full conditions are in our Refund & Return Policy.

Does returning an item cost anything?

No — returning an approved item is completely free. Once your claim is approved, we email you a prepaid return label; just print it at home and attach it to your parcel.

How long does it take to confirm my return request?

Every return request is checked and confirmed within 02 business days of us receiving your request and supporting evidence.

My order arrived damaged or wrong — what should I do?

Take clear photos (and keep your unboxing video), email them to [email protected] with your order number, and we will arrange recovery of the item and refund you at no cost.

Do you offer exchanges?

No. To keep payments and claims completely transparent, we do not carry out exchanges. Where an item is wrong, faulty, damaged, or returned, we refund that order directly — you are then free to place a new order for the item you want.

When will I get my refund?

Once your return is verified and approved, your refund is issued within 7–14 days to the original payment method used for the order.

Cancellations & order changes

Can I cancel or change my order?

Yes — within 12 hours of placing your order you can cancel it in full with no fee of any kind. Email us with your order number and we refund the full amount within 7–14 days. Changes to size, colour, or address follow the same 12-hour rule.

What happens after 12 hours?

After 12 hours we can no longer cancel the order. You may still refuse delivery, or follow our Refund & Return Policy once the package arrives.

Payments & pricing

What payment methods do you accept?

Checkout is handled securely by PayPal — Visa, Mastercard, American Express, Discover, PayPal balance, Apple Pay / Google Pay (where supported).

When am I charged, and what appears on my statement?

You are charged in full at the time you place the order, and the charge appears as Stitchmark.

Is payment secure?

Yes. Payments are handled by PCI-compliant providers through PayPal, your connection is encrypted with TLS (HTTPS) end-to-end, and we never store your full card details.

Does the price include shipping, taxes, or duties?

All taxes are already worked into every order by us — the listed price is the price you pay for the product. The flat shipping fee for your destination is added into the same total, shown in full before you confirm. Import duties charged by the destination country remain the customer’s responsibility. See our Pricing Policy.

What happens if my payment fails?

The order is not placed and no charge is finalised. You can try a different payment method or contact your bank — pending authorisations are typically released within 3–7 business days.

Support

How can I contact customer service?

Email [email protected] (received 24/7, replies within 24 business hours) or call +84 961 068 507. Support hours: Monday–Friday, 07:00 – 17:00 (GMT+7).

What if my problem is not resolved?

Our Complaint & Dispute Resolution policy sets out the formal process: acknowledgement within 24 business hours, verification within 02 business days, and a proposed resolution normally within 5–7 business days — plus escalation options if we cannot agree.